To ensure the safest practices are followed while preparing online orders we are working at a reduced capacity for the duration of the Covid Red Level. Ensuring the utmost care for our staff and customers means there may be a delay of up to 1-2 extra working days for online and click and collect orders. Thank you for your patience.
Expect 1-2 days above our usual overnight target.
Expect 7-10 days above our usual International target due to reduced airfreight capacity and more recently, stricter lockdown restrictions within certain countries, causing delays to parcels coming in and out of New Zealand.
PLEASE NOTE THAT DURING PERIODS OF CONTACTLESS DELIVERY WE CANNOT GUARANTEE OUR R18 ID CHECK SERVICE.
As of Monday the 3rd of August 2020, Cosmic has implemented an R18 ID check service at no extra charge to our customers. All R18 products sold from our website will require ID upon arrival to the recipient's chosen address. Customers will need to have their goods delivered to an address they know they will be at as the courier needs to check the ID of the person the package is for.
Orders placed by midday Monday to Friday will be dispatched same day. Orders placed after midday may be dispatched same day if possible, but if not they will be the next business day. Our chosen freight service Courier Post have an overnight delivery target on business days to major towns and cities in NZ, however, this may be subject to unforeseen circumstances at times. Rural deliveries take 1-3 working days to be delivered once picked up by the courier. While we aim to help as best we can with any issues, delayed and lost items are the responsibility of the courier once dispatched and in the Courier Post system.
We have a flat rate of $5 for shipping anywhere within New Zealand. Any purchase of $24.95 or more receives free shipping to any NZ address.
COVID-19 UPDATE: You will not have to sign for your delivery during the Orange or Red COVID Alert level. Our couriers will deliver using a contactless method.
At all other times Cosmic requires a signature to deliver your order, so please make sure you are sending your order to an address where someone will be there to sign for it within working hours. If no one is there to sign for your item then the courier service will text asking you to divert the delivery or leave a calling card with their contact details so that you can arrange to collect your parcel at a time that suits you.
Once your order has been dispatched from our distribution center it is in the hands of our carrier Courier Post. We cannot cancel or refund an order that has already been dispatched and is in transit. We suggest you use the tracking information sent in your 'its on its way' email to track your parcel's progress. You can contact Courier Post directly to inquire about your order. If your order has taken longer than 14 days to arrive since the time of receiving this email you can get in touch with us and we can also log an inquiry with Courier Post at this time.
If you would like to return the item, you can follow our simple returns process once the delivery is made.
If you receive your order and find we’ve sent the wrong thing or something is missing please contact us
Yes, We can offer delivery to PO Boxes in NZ.
All of our orders are tracked. As soon as your order is dispatched from our distribution centre, you will be sent an email to confirm that it's on its way. You can track your order using the tracking number and link in the dispatch confirmation email we will send to the email address you entered on your order.
Our distribution centre is closed on Public Holidays and weekends. Any order placed on a Public Holiday or weekend will be processed for dispatch on the following business day.
Our distribution centre is based in Christchurch and therefore we recognise Canterbury Anniversary Day as a Public Holiday.
We currently ship to Australia, U.K., and the U.S.A.
We currently do not ship Himalayan Salt Lamps outside of New Zealand.
We currently do not ship vaping products outside of NZ and Australia.
International shipping costs vary for each country and are calculated at point of checkout.
International delivery times vary depending on the destination.
Due to current restrictions, we do not ship e-cigarettes or e-liquids outside of New Zealand and Australia.
Cosmic continues to ship a full range of vape products to Australia.
From 1 October 2021, Australian consumers will require a prescription for all purchases of nicotine vaping products, such as nicotine e-cigarettes, nicotine pods and nicotine e-liquid. This includes products purchased both in Australia and from overseas.
Australians can import a maximum of 3 months’ supply of nicotine vape products in one order.
Please note we are only able to send a maximum of 2 batteries per package, including disposable e-cigarettes.
For more information on shopping with Cosmic, please click here.