We have a flat rate of $5 for shipping anywhere within New Zealand. Any purchase of $24.95 or more receives free shipping to any NZ address.
Orders placed by midday Monday to Friday will be dispatched same day. Orders placed after midday may be dispatched same day if possible, but if not they will be the next business day. We have an overnight delivery target on business days to major towns and cities in NZ but cannot guarantee overnight delivery once the package is with the courier. Rural deliveries take 1-3 working days to be delivered once picked up by the courier.
Due to the holidays, there may be delays in delivery time. We will be shipping orders over the holidays every business day except the public holidays on December 25 & 26 and January 1 & 2.
Cosmic requires a signature to deliver your order, so please make sure you are sending your order to an address where someone will be there to sign for it within working hours. If no one is there to sign for your item then the courier service will leave a calling card with their contact details so that you can arrange to collect your parcel at a time that suits you. Please note: During COVID Levels 4-1 Couriers may deliver via a contactless method, make sure you rea at the address given or address the delivery for somewhere that is safe to be left.
All R18 products will be sent via the R18 delivery service provided by Courier Post. This means the person who purchased the products must be on hand to sign for the delivery and show ID to prove they are 18 years of age or over.
Couriers cannot leave an R18 delivery with someone other than the named recipient, and cannot leave it if the recipient cannot provide sufficient ID.
Most of our products can be shipped anywhere in the world. However some of our products may be restricted in some territories. It is up to you to understand the laws of your country before you make a purchase with Cosmic. Cosmic holds no responsibility for items held or seized by customs.
We currently do not ship Himalayan Salt Lamps, or vaping devices, vaping equipment, vape liquids outside of New Zealand.
International shipping cost vary for each country and are calculated at point of checkout.
International delivery times vary depending on the destination.
Due to current restrictions we do not ship e-cigarettes or e-liquids outside of New Zealand.
If you receive your order and find we’ve sent the wrong thing or something is missing please contact us
Yes, We can offer delivery to PO Boxes in NZ.
All of our orders are tracked. As soon as your order is dispatched from our distribution centre, you will be sent an email to confirm that it's on its way. You can track your order using the tracking number and link in the dispatch confirmation email we will send to the email address you entered on your order.
Our distribution centre is closed on Public Holidays and weekends. Any order placed on a Public Holiday or weekend will be processed for dispatch on the following business day.
Our distribution centre is based in Christchurch and therefore we recognise Canterbury Anniversary Day as a Public Holiday.