Cosmic is complying with government safety guidelines. Please wait to receive your confirmation email stating your order is ready for pick-up before visiting your local store. This email will contain easy instructions for how to pick up from your chosen store, please read the email carefully to ensure a safe, problem free collection.


During Alert Level Three customers will not be allowed entry in to our stores. We will be operating to allow for pre-paid click and collect and phone order pick-up only.

When you receive an email from us saying your order is ready to pick up, please read the pick-up instructions and head to the store during their open hours. When you arrive simply give our staff your name and wait for them to retrieve your order. Stand back allowing them a two metre distance to place your order down for collection. Once they are standing back at a safe distance you are welcome to pick up your order and enjoy!

PLEASE NOTE: Our Malls stores are operating a little differently, you will NOT be picking up from the store entrance way, please ensure you read the instructions included in your pick up email.

For further assistance regarding your pick-up you can call 0800 COSMIC (267642).

For inquiries related to your order you can also email


With click and collect you have the convenience of shopping our range from home, and then picking up in store at a time that suits you. A great option if you're not going to be home to accept a courier delivery. Simply choose click and collect at checkout and the store you prefer to pick up from.

Once your order is ready to be picked up, we'll let you know via email. You can pop in to pick up any time during our store hours. Have some ID and your order details handy.