Can I Track My Order?
Yes, you can track your order using the tracking number and link in the dispatch confirmation email we will send to the email address you entered on your order. Please refer to our shipping info for more details.
How Do I Sign Up For The Newsletter?
You can sign up to be a part of the Cosmic Club by clicking the profile icon at the top right of the website and choosing 'Create and account'. You can also find the sign up link at the bottom right of the site in the footer links.
Delivery Methods And Charges
We use Courier Post for the majority of our online deliveries. Cosmic has a flat rate of $5 for shipping, or free for any order over $24.95.
Our delivery target for any order received before 12 pm on week days is overnight, or 1-3 days for rural areas.
How Long Will My Order Take To Arrive?
Orders placed by midday Monday to Friday will be dispatched same day. Orders placed after midday may be dispatched same day if possible, but if not they will be the next business day. We have an overnight delivery target on business days to major towns and cities in NZ but cannot guarantee overnight delivery once the package is with the courier. Rural deliveries take 1-3 working days to be delivered once picked up by the courier.
Our distribution centre is closed on Public Holidays and weekends. Any order placed on a Public Holiday or weekend will be processed for dispatch on the following business day.
Our distribution centre is based in Christchurch and therefore we recognise Canterbury Anniversary Day as a Public Holiday.
Due to the holidays, there may be delays in delivery time. We will be shipping orders over the holidays every business day except the public holidays on December 25 & 26 and January 1 & 2.
Public Holidays And Weekends
Our distribution centre is closed on Public holidays and weekends. Any order placed on a Public holiday or weekend will be processed for dispatch on the following business day.Our centre is based in Christchurch and therefore we recognise Canterbury Anniversary Day as a Public holiday.
Credit Or Debit Card
We accept credit and debit card payment from VISA and Mastercard.
How Can I Return My Purchase?
Can I Return My Purchase In Store?
I Need Help Setting My New Vape Up?
My Vape Device Won't Charge?
Is My Vaping Device Under Warranty?
All electronic cigarettes/vaping devices purchased from Cosmic come with a three month warranty. The warranty does not cover vape tanks or coils.
The warranty will not cover any defect caused by modification, tampering, or rough handling of the device. The warranty will not cover any defect which would not have occurred had the instructions for use been followed.
I've Damaged My Vape Battery, What Should I Do?
Damaged e-cig batteries are a potential hazard, and have been known to catch fire and/or explode. If you have dented, dropped or tampered with your e-cigarette, there is a risk. Drop in to your nearest Cosmic store to recycle it at our battery recycling station and you can receive 10% of the purchase of a new one. BE SAFE.